Support

Open iOS Settings → tap your name at the top → Subscriptions → Lift X → Cancel Subscription. Your Lift X Pro access continues until the end of the current billing period.

When you start a monthly or annual subscription with a free trial, you get full Lift X Pro access for 7 days at no cost. You won't be charged until the trial ends. Cancel any time during the trial and you won't be charged.

Refunds for App Store purchases are handled directly by Apple. Request one at reportaproblem.apple.com. If you have a specific concern we can help with, please email us and we'll do our best to assist.

Open iOS Settings → Health → Data Access & Devices → Lift X, and make sure both read and write permissions are enabled for the data types you want to sync (workouts, water, steps, sleep, heart rate). If permissions look correct but data still isn't showing up, try force-quitting and reopening the app.

Ranks are calculated from the data you log. If a muscle group hasn't been trained recently, or if a log is missing, the score may look different than expected. Open any stat row or muscle on your Profile to see the breakdown of how it's calculated. If you still think something's off, email us with a screenshot and we'll investigate.

Your data is kept on your phone and backed up to your Lift X account. To remove everything, delete your account in the app: Profile, then Account, then "Delete account". That deletes the account and its backup from our servers and erases the data on that phone. Uninstalling the app removes only the copy on the phone. If you cannot open the app, see Delete your account. Deleting your account does not cancel a subscription; cancel that in the App Store or Google Play.

Your invite code is visible on your Profile screen. It is stored with your account, so it stays the same when you reinstall or move to a new phone. Invites do not carry rewards at present. Email us if a code is not working.

Lift X runs on iPhone with iOS 15 or later. iPad is not supported in this version.

Your workouts, logs, goals, and rankings are kept on your phone and backed up to your own Lift X account so that you can restore them. Only the friends you add can see your scores and ranks, and the person you send a friend request to sees your username and overall rank badge before they decide. We do not sell your data or show ads in the app, and we do not use third-party analytics tools; a small set of usage figures is described in the policy. On iPhone, advertising measurement runs only if you allow tracking. See our Privacy Policy for the full picture.

We want to hear it. Email contact@alutemedia.com with "Feature request" or "Bug report" in the subject line and as much detail as you can share.